Payment

• What are my payment options ?

Currently, we only accept PayPal. However, you can still pay via credit card through PayPal (Mastercard, Discover, VISA, American Express, UnionPay, and Diners Club).

• Are there any additional fees after payment?

No, there are no extra fees. Although shipping to your country may incur high customs duties and taxes, we handle all of these expenses directly with our partner courier.

Delivery

• Which countries do you ship to?

We currently ship to the United States, Canada, the United Kingdom, France, Germany, and Italy. We may expand to or remove certain countries based on business needs.

• Can I specify a preferred courier?

Sorry, we currently don't support choosing a specific carrier.

• When will my order arrive?

Without knowing your specific country and address, we cannot provide an exact delivery date. Estimated delivery takes 15 to 22 days, unless you are located in a remote area.

Returns, refunds & exchanges

• Can I apply for a refund after placing an order?

If your order status is "Not Shipped", you may contact customer service to request a refund, but a corresponding handling fee will be charged.

If your order status is "Shipped", you may still contact customer service to apply for a refund, yet you will need to cover the relevant shipping costs.

• Can I change the shipping address or the items after placing an order?

If the order is still "unprocessed", you can contact customer service to make changes. Once the order has entered the packing or shipping process, it cannot be modified.

• Can I request a refund if I'm not satisfied with my purchase?

You can request a refund at any time during the shopping process. However, depending on your order status, you may be responsible for return-related fees, such as handling charges, shipping costs, or taxes.

Prices

• Can I request a discount?

To ensure fairness for all shoppers, we do not accept individual price adjustment requests.

• When will products be discounted?

We launch limited-time discounts, special offers, and coupons based on product sales performance and upcoming holidays.

Account

• I have forgotten my password and haven't received the reset email?

Please contact us during our business hours, Mon – Fri: 9:00 AM – 5:00 PM (UTC-8), via email at nightieshop@foxmail.com or through Live Chat. We will respond promptly as soon as we receive your message and help resolve your issue.

We collect feedback from email and Live Chat to continuously update our FAQ.